The idea that every business must become a digital business is no longer up for debate. It’s no longer a question of if, but when, and for the vast majority of enterprises we encounter, that “when” isn't progressing nearly fast enough.
To no one’s surprise, that’s because transformation efforts are arduous, challenging undertakings. They require the vision and drive from a few courageous executives and the buy-in and belief from throughout the ranks. It's no wonder gaining momentum can pose such a challenge.
At Solstice, we realized long ago that our real value was not just in delivering a remarkable digital experience, but in equipping our clients with the skills,
For some of the largest and most reputable enterprises in the world, Solstice provides both the executive-level guidance required to make the difficult decisions and the in-the-trenches support across disciplines such as human-centered design, rapid experimentation, agile delivery and modern software engineering.
The definitions of “digital maturity” and “digital transformation” can often be fuzzy or ambiguous at best. We believe organizations must evolve and mature four key areas if they want to realize meaningful outcomes from their efforts: modern software engineering, delivery processes, product strategy and user experience.
By first identifying key impediments holding an organization back in each of these areas, a concrete plan for the most effective path forward can be development and executed.
Solstice helps firms make the mission-critical shift from centralized and dependent to decentralized and independent. When the monolith is successfully, and securely, broken into smaller, more autonomous components, teams scale indefinitely, independent releases happen regularly and the terms “inflexible and rigid” are replaced with “composable and empowered."
Even with the vision and support of the executive team, digital transformational efforts are some of the most challenging endeavors an organization will undertake. As a result, you can bet it’s not going to happen successfully in a classroom.
That’s why we take a change-in-context approach when it comes to institutionalizing change.
Leveraging our award-winning development methodology, CXDD™ (Customer Driven Development Methodology), we work side-by-side with key stakeholders to transfer domain knowledge across the four pillars of transformation within the context of a project.
With this groundswell approach, think of paired coaching in the context of delivering a new conversational UX project versus a full offsite training session, or new/ greenfield cloud-native application as a catalyst for cloud adoption.
When change happens in the context of an already planned initiative, the resulting impact is exponential: a visible win for the organization today and the opportunity to start tomorrow's new project on square two.
In the last year, we saw the hype machine around "Conversational UX" reach peak fervor. With the explosion of chatbots, virtual assistants, and robotics, natural-language interactions will undoubtedly become the norm in terms of how people expect to interact with technology in 2017. While pundits have been shouting that it’s the next big way in which companies will reach their customers, there are still many questions that remain unanswered:
In this Playbook, we’ll answer these questions and more; all to empower you to take the first steps towards building a comprehensive conversational UX strategy.
Solstice is an innovation and emerging technology firm that helps Fortune 500 companies seize new opportunities through world-changing digital solutions.
As strategists and consultants, we help organizations evolve their digital strategy to solve mission-critical problems.
As designers and developers, we build incredible digital solutions that transcend a standalone product and transform an organization’s relationship with its customers.
Talk to our VP of Customer Experience, Paul Heckel.